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Job Details

Communication Operator

Category: Clerical and Administrative Support
Location:
Everett, MA

Department: IT-Telecommunications
Employment Type: Part Time
Job Type: Union
Union Name: SEIU -Service Emp. Int. 1199
Work Shift: Evenings
Work Days: Saturday & Sunday: 3:30p - 12:00a
Hours/Week: 16
Date Posted: 07/27/2017
Requisition Number: hrq-77017

Job Details

  • Job Purpose:

    Rapid, accurate and courteous processing of internal and external telephone inquiries for CHA Hospitals, health centers and administrative office. Must follow quality standards as established by the department; Respond to a variety of customer routine and special telephone requests that requires real time problem solving; able to listen well and exhibit patience while deciphering requests from non-English speaking customers. Locate physicians and staff members without delay by telephone, overhead paging or radio paging per established on-line protocols. Accurately and promptly following clinical and administrative emergency communications procedures in response to customer request for Code Medical staff assistance, alarms including Code Yellow fire, medical gas, panic, elevator, intrusion and others as required involving both manual and on-line procedures.Read, understand and implement relevant CHA and departmental specific Policies and procedures and stay current with changes implemented in the Center; Center; referring discrepancies to Lead or Supervisor; required daily check of email and bulletin board notices to receive important operational updates and special requests. Maintain accurate directory and associated confidential information in the Xtend system including entering, modifying on-line on-call schedules and making real-time changes to beeper units via an on-line web based system. Maintain accurate records for on-call schedules for clinical and administrative departments (i.e.: surgery, Administrator-On-Call, orthopedics) and notify supervisor immediately of incomplete or inaccurate information. Assist customer over the phone in conducting basic diagnostic procedures on beeper pager equipment and perform on-line, real time, replacement procedures of malfunctioning units or new pager assignments. Demonstrate flexibility from time to time in their work schedule and a commitment to the smooth operation of the Communications Center Department.

    Qualifications:

    Education/Training:      High School diploma or equivalent.  Able to read and write English and

                                         follow instructions.

     

     

    Work Experience:         Minimum of 1 year experience operating computerized telephone operator switchboard equipment and personal computer with 6 months having been in direct customer service interaction (via telephone) in a fast-paced, high pressure service environment; familiar with beeper paging units.

     

     

    [cha072516]

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