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At CHA, we are dedicated to serving our neighborhoods and our employees are at the heart of this compassionate, quality care. We are building a skilled, dynamic workforce to meet patient needs.
Job Details

Ambulatory Training & Development Coordinator

Category: Professional and Management
CHA Somerville Hospital, Somerville, MA

Department: Primary Care & Family Health Admin
Job Type: Full Time
Job Class: Non-Union
Work Shift: Days
Work Days: 8-5
Hours/Week: 40
Date Posted: 03/19/2019
Requisition Number: hrq-82909

Job Details

  • Under the general supervision of the ambulatory clinical manager, the Ambulatory Training and Development Coordinator coordinates the orientation and competency assessment of ambulatory non-licensed administrative staff. Integration of the patient/family into care coordination and care management planning and communications, assuring that the patient/family are informed and supported in decision-making.

    Responsibilities: 1. Leads and implements central orientation and annual competency programs for non-licensed administrative staff. 2. Maintains and revises orientation and annual competency content to reflect changes in practice and policies. 3. In collaboration with the clinical manager, performs ongoing evaluation of non-licensed administrative staff including progress in orientation and annual competency evaluation. 4. Maintains orientation and annual competency documentation as required by the Joint Commission, DPH and other regulatory agencies. 5. Validate orientation and ongoing competency assessment of non-licensed administrative staff including but not limited to: Registration Scheduling Customer service Body mechanics 6. Assists with coordination of team training provided by the central ambulatory team. 7. Validates team training competencies of unlicensed staff by completing team observations. 8. Participates in the development of workflows and competencies required for medical home transformation. 9. Identifies the unique needs and implements appropriate interventions for the age specific categories of: Neonate Pediatric Adolescent Adult (18-59) Geriatric (60+) 10. Integrates growth and development needs into the delivery of patient care to the populations served. 11. Uses communication methods appropriate for the patient developmental stage. 12. Accurately evaluates the patient's ability to follow directions for completion of treatment. 13. Identifies and manages any special issues, concerns and risks for age specific populations. 14. Performs other duties as required.

    Requirements: 5 years practice medical receptionist experience in a hospital based clinic or doctor's office. Demonstrated proficiency in scheduling providers, patient registration, customer service, advanced computer skills, Microsoft office, and Google. Previous experience training employees preferred. Previous experience developing employee training programs and competencies preferred.


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