CHA requires all employees to be vaccinated for COVID-19. Individuals may request exemption from the vaccine requirement for medical or religious reasons.
Date Posted: 01/20/2022
Requisition Number: 747
Location: Commerce Place
Work Days: M-F, with some on-call
Category: Information Technology
Department: IT EPIC
Job Type: Full time
Work Shift: Day
Union Name: Non Union
To implement, maintain, support, and maximize the use of clinical, financial, and administrative portions of the software applications utilized by Cambridge Health Alliance in conducting daily operations under the direction of the Application Service Manager and/or Director of Applications.
Ability to maintain current system applications
Facilitate end users' ability to understand and maximize use of the software to perform daily operations; evaluate user knowledge and work with I.T. Education staff to develop specialized training when necessary; educate users in system optimization
Acts as liaison between users and the software vendor(s); guides the modification of system applications in instances where current applications impede performance or where changes will enhance performance
Ensure system application updates are working properly before updates are loaded into the live system by coordinating testing and update dates with users and vendor; integrate new application(s) in the existing HIS according to implementation schedule
Respond to user questions with timely answers and/or referral to appropriate department/person; assist users with technical problems by alerting HIS Operations staff to the need for repair or investigation
Coordinate with Database Analysts to provide expertise in development of reports and analyses
Work with other I.T. staff to ensure interfaces between applications and systems are functioning properly
Maintain and periodically review dictionaries, assist entering and maintaining user codes, maintain security of applications, and ensure consistency between various dictionaries
Investigate on a timely basis discrepancies in statistics which could indicate a problem with the accuracy of data; work with application managers, staff from affected areas, and representatives from other impacted areas, to analyze computer system functions and compare data and existing systems both functionally and procedurally
Implement new clinical, financial, and administrative software, including add-on features, and/or new routines in existing applications; participates with other I.T. staff and other clinical, financial, and administrative areas in the planning and implementation stages of the application, including the development of dictionaries
Work with Department Managers and I.T. Education staff to ensure training programs for use of applications are developed and conducted for all level of users, and participate in such programs when needed
Develop system documentation to supplement vendor manuals and which defines processes, procedures, and policies regarding utilization of various functions
Assist departments with development of downtime procedures
Work with Operation Manager and staff to establish schedules for report production and system jobs to maintain balanced system utilization and minimize system degradation, if necessary
Sustain working knowledge of key functions of all aspects of the department in order to provide emergency coverage in the absence of others in the department
Work with Applications Manager to accomplish other departmental tasks
Notify the Applications Manager of requests for custom modifications to standard applications and of any updates to standard systems which replace existing custom modifications so that the Application Manager can take appropriate action
Assist in the development of I.T. policies and procedures and notify users as appropriate
Participate in applications on-call rotation for the information system
Participate in hospital quality teams and committees as necessary
Demonstrates competent and effective job performance skills as evidenced by the volume, skill and technical knowledge of work performed, neatness, accuracy, thoroughness, and completeness, and the ability to follow instructions
Demonstrates the ability to interact effectively and in a professional manner with peers, administration, and other customers as demonstrated by willingness to work with others to achieve CHA's goals, ability to present a friendly and positive manner, willingness to seek additional tasks and responsibility to assist the department and/or peers, ability to be flexible and perform new tasks and adjust to change even under pressure, and the ability to accomplish results by working effectively with or through other people
Ability to hear and communicate with others in a clear, understandable, and professional manner in person and on the phone; and the demonstrated use of good written and verbal communication skills
Maintain current industry knowledge by attending industry seminars, reviewing professional literature, and communicating on a regular basis with other I.T. analysts
Maintaining current clinical, financial, and administrative applications, implementing new clinical, financial, and administrative applications.
Assisting in the assessment of workflow processes and assisting in process re-engineering to achieve efficiencies in departmental operations.
Assisting users in developing reports and analyses, troubleshooting and resolution of application issues.
Working with the I.T. Education staff to assist in training users and in the development of documentation.
Maintaining a level of knowledge about I.T. operations and network issues, and maintaining current industry knowledge.
Bachelor's degree in health care related field, Information Systems or Business Management. Equivalent, relevant experience may be substituted for a degree.
7 years experience as an Application Analyst or similar experience in a healthcare related I.T. position.
Experience with EPIC clinical, financial, and administrative software.
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.