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At CHA, we are dedicated to serving our neighborhoods and our employees are at the heart of this compassionate, quality care. We are building a skilled, dynamic workforce to meet patient needs.
Job Details

Director, Ambulatory Psychiatry Operations

Date Posted: 03/23/2023

Requisition Number: 4056

Location: CHA Central Street Care Center

Work Days: M-F, occasional weekends as needed

Category: Professional and Management

Department: Mental Health and Addiction Admin

Job Type: Full time

Work Shift: Various Shifts

Hours/Week: 40.00

Union: No

Union Name: Non Union

Be part of creating our innovative system of ambulatory behavioral health care, using the newly contracted Community Behavioral Health Center (CBHC) model. 

The Director is the key operational partner for all clinical leaders in the CBHC, as well as other ambulatory services in the Department of Psychiatry, and oversees all relevant operational staff. The Director will further develop and oversee the performance of the operations leadership team, and ensure the effective and successful provision of services.

The Director will support a transformative change in behavioral health ambulatory services at CHA, embodied in the CBHC, shifting from a model based on specialty medical care, to one that also fully incorporates externally facing community based services, urgent access, and broadly resourced team-based care.

The Director will modify, as needed, operational staff roles, capacity and expectations to support this shift, and to meet the concrete contractual and performance requirements of CBHC implementation. This will include modification of the functioning of Central Intake, the use and structure of clinical templates, and the support provided to primary care behavioral health integration services. The Director will lead program modification and optimization processes, including those related to the flow of patients from urgent care, primary care, and the emergency department.

The Director will take part in CBHC and Department strategic planning, and set formal goals and objectives on an annual basis for operational staff and functions. The Director will lead their staff in providing concrete assistance to clinical leaders in the Department, supporting their management effectiveness.


  • Masters degree in a related field

  • Minimum of five years management experience in ambulatory care operations,

  • A proven track record of leadership and management of complex operational functions in health care, including demonstrated system improvement experience.

  • The capacity to understand broad operational system demands, and design and oversee implementation of consistent operational structures.

  • Strong, demonstrated analytical, structural, project management and quantitative skills.

  • Capacity to lead and manage a diverse, multi-lingua!, multicultural staff.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.

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