Director of Primary Care Operations Support
Department: Patient Center Medical Home
Job Type: Full Time
Job Class: Non-Union
Work Shift: Days
Work Days: 9-5
Date Posted: 06/08/2018
Requisition Number: hrq-77659
Cambridge Health Alliance (CHA) is a vibrant, innovative health system dedicated to providing essential services to all members of the community. With over 140,000 patients in Cambridge, Somerville, and Boston's Metro North region, CHA is a local provider of choice for primary care, specialty care, emergency services, hospital care, maternity care and behavioral health.
The purpose of this position is to assist in the development, implementation, and endurance of practice enterprise best practices across primary care. The position works closely with all service line leaders, managers, providers and staff to identify and spread best practices as standard work for a care team. This includes assuring that Primary Care successfully fulfills the requirements of NCQA as part of ongoing operations and assists the site leadership teams in the completion of necessary audits and attestations.
Master's Degree in health or management related field strongly preferred, B.A. required. Demonstrated program or project management experience required. Demonstrated understanding of the ambulatory practice management environment. Positive communication, customer focus and interpersonal skills. Congenial and able to maintain positive working relationships. Proficient decision making, process management, problem solving and time management skills. Solutions oriented with creative problem-solving and strong critical thinking skills. Able to manage multiple demands and projects simultaneously. Able to present information in articulate, organized and professional manner.