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DNUI Medical Interpreter - Spanish
Date Posted: 06/10/2022
Requisition Number: 2247
Location: Commerce Place
Work Days: 10:00 am - 6:30 pm
Category: Human and Social Services
Department: Interpreter Network
Job Type: Full time
Work Shift: Day
Union Name: SEIU 1199
CHA is proud to be a national leader in providing culturally competent care to patients from around the world. Our Medical Interpreter and Translation staff are valued as important members of the health care team, offering expertise in over 150 languages. We act as a communications bridge between patients, families and medical staff and inform doctors of relevant cultural issues to help them deliver culturally sensitive patient care.
The Medical Interpreter provides interpreting services for non-English speaking patients, families and community members, providers and staff at Cambridge Health Alliance. The Interpreter advocates for non-English speaking patients' access to the full range of health care services which are available to English speaking patients and provides intercultural mediation to assist providers in delivering culturally sensitive patient care. A commitment to patient safety, customer satisfaction, efficient and effective use of resources, teamwork, innovation, and performance improvement is required.
Knowledge of medical terminology in English and language of interpreting.
Ability to communicate in different registers in English and language of interpreting.
Cognitive ability to provide consecutive and sight translation services face to face and over the phone in all clinical settings, according to IMIA standards of practice and code of ethics.
Cognitive ability to provide short written translations into and from target language for use by individual patients/providers (not for publication).
Good communication and behavioral skills.
Ability to effectively prioritize responsibilities while under pressure.
Documents work in an accurate, complete, and timely manner as requested.
Ability to maintain professional boundaries.
Ability to operate as a team member.
Interpersonal skills necessary to work in patient-centered care.
Ability to discuss key cultural issues about the culture of interpreting to health care professionals, when appropriate.
Ability to discuss issues of the Western biomedical culture and health care delivery system to non-English patients, when appropriate.
Ability to advocate for patient in a way that empowers patient in collaboration with hospital staff and the organization's advocacy system (Patient Relations)
Excellent customer service skills
Ability to maintain composure under pressure, when managing conflict, or in emotionally charged situations.
Ability to work productively and effectively without direct supervision. Ability to adapt quickly to changing service protocols.
Each category brings additional compensation. Testing required.
Competent to interpret for two or more non-English languages frequently spoken at CHA
Competent to provide simultaneous interpreting.
Provides accurate and complete face to face and telephonic interpreting services following IMIA standards of practice and code of ethics.
Identifies when intercultural mediation (culture brokering) is needed and provides it in a way that enhances provider/patient therapeutic rapport.
Advocates for non-English patients in a way that empowers patient in collaboration with the organization's staff and advocacy system (Patient Relations) and as appropriate to the clinical environment (i.e. medical vs. psychiatric environment)
Promotes and facilitates patient/customer focus where the patient and the referring clinician's needs come first.
Provides inpatient rounds as requested, following the department's rounds protocol.
Represents the department at all required meetings in an ethical and professional manner.
Provides accurate sight translation services as needed.
Provides accurate written translations for use by individual patients/providers (not for publication). Informs providers and staff of customer departments about written translation services.
Provides reminder calls to patients and answers patient calls.
Communicates effectively with managers, dispatchers, providers, and customer site staff to promote optimal work flow and prevent service delays.
Responds diplomatically to and communicates complaints about service in a timely manner to appropriate parties.
Initiates and participates in departmental quality improvement.
Performs other related duties as assigned or directed.
Adheres to all departmental policies.
Education/Training: Bachelor degree preferred. High School diploma or GED required.
Graduate of an interpreter educational program required. (minimum 40 hours). College based interpreter programs preferred. This program must include interpreting skills, medical terminology, anatomy and physiology, the role of the interpreter and cross cultural communication. Mental health interpreting certificate desired.
Certifications: Medical Interpreter Skills Test Certificate from an approved organization.
Other requirements: Fluency in spoken and written English and the language of interpreting, with preference for native level fluency in the language of interpreting. Professional level medical interpreting and short non publication translation skills required.
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.