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Job Details

Electronic Record Analyst & MD Liaison

Date Posted: 09/22/2022

Requisition Number: 2862

Location: CHA Everett Hospital

Work Days: 8:30-5:00

Category: Clerical and Administrative Support

Department: Health Information Management

Job Type: Full time

Work Shift: Day

Hours/Week: 40.00

Union: Yes

Union Name: SEIU 1199

The Health Information Management Department is a progressive, innovative environment, maintaining the integrity of the EPIC electronic health record for a fast paced Academic teaching facility.


The Electronic Record Analyst and Physician Liaison position is responsible for performing functions that assist in ensuring the integrity of CHA EPIC electronic medical records. It requires utilization of a network document management dashboard within the EPIC EHR to maintain documentation completeness and compliance in accordance with hospital's bylaws, medical staff rules and regulations and other hospital policies.

Key Responsibilities:

Monitor and review medical records for timely and accurate completion for select data elements (for example, discharge summary history and physicals, operative reports, provider queries verbal physician orders) in accordance with approved policies.

Generates, distributes and updates the Suspension List as required by Medical Staff Bylaws, Rules and Regulations.

Accurately removes physicians from the Suspension List following completion of the recorded delinquent medical records.

Able to manipulate data to retrieve information on request; producing and/or locating electronic and other reports as needed for use in provider deficiencies & suspension processes

Assists providers as needed in locating incomplete record deficiencies; through their EPIC inbox/eScription or other modalities; ensuring that the requesting physician receives all incomplete records.

Troubleshoot and researches IT systems, e.g.; (EPIC & MT, E-Scription) related discrepancies

Monitors verification reports; reanalyzing and updating the deficiency system in a timely fashion.

Incorporates related documents according to the established procedures, validating that all forms have been appropriately completed.

Always ensures high quality output while maintaining, at all times, 98% accuracy standard to all record processing functions. This includes, but is not limited to, placement of the health record in the approved format; verification of demographic information on all loose reports and documents corresponding to the demographic sheet.

Responsible for the collecting, assembling and analyzing of inpatient and outpatient encounters on a daily basis.

Provides back up coverage independent of supervisory presence for the operations as needed including the Emergency Department, record processing, record retrievals both electronic & paper documentation for audits, assisting CHA staff or patients, answering telephones. This is inclusive of any and all other duties and responsibilities including the fluctuation of hours to support the operational needs of the HIM department.

Assists in maintaining an atmosphere of cooperation with other teams/department and external customers demonstrating flexibility and adapts to changing needs. Answers the telephone as needed and in accordance to hospital and department policies and procedures

Accesses EHR and other IT systems as appropriate to perform assigned duties; for example (Infor , Epic, MS Office)

Adheres to all CHA confidentiality & HIPAA requirements. Respects patient privacy and follows HIM policies and procedures.


Successful completion of anatomy and physiology and medical terminology courses.

Preference given to candidates interested in HIM as evidenced by enrollment in a RHIT, or RHIA program.

Work Experience:

3 years or more clerical experience with a minimum of 1 year working as a clerk/analyst or physician liaison within a Health Information/Medical Record Department. Working knowledge of regulatory requirements related to documentation completion (DPH, and Joint Commission). Demonstrated experience with inpatient and outpatient medical record analysis and processing strongly preferred. Experience with Epic preferred


Working knowledge of JCAHO and CMS related to documents content and completion guidelines.

Experience using EPIC, & E-Scription applications preferred and other related systems desirable for analyzing incomplete records and performing other HIM aspect related duties.

Possess expert computer skills to navigate and query multiple electronic record systems

Ability to present complex information in an understandable and compelling manner

Must be able to deal with multiple tasks and be able to prioritize

Proficient in Microsoft & Google Apps.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

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