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Job Details

Family Care Partner

Date Posted: 12/14/2021

Requisition Number: 413

Location: CHA Malden Care Center

Work Days: typically 8:30-5pm

Category: Human and Social Services

Department: Malden Family Health Center

Job Type: Full time

Work Shift: Day

Hours/Week: 40.00

Union: Yes

Union Name: Union of Social Workers

Position Summary: This position will serve our Malden Care Center, Revere Care Center and Everett Care Center, working in person and remotely. The Family Care Partner (FCP) brings a key family perspective to clinical teams providing child and adolescent mental health integrated care (CAMHI), facilitating critical information sharing and care.

Primary Responsibilities: o Identify support services for children and families based on the CAMHI team's evaluation o Coordinate resource information, service recommendations and appropriate care through effective communication with the clinical team, family, PCP, and external stakeholders o Attend regular meetings with physicians and other staff at the clinic, to hear their concerns on behalf of families o Follow-up with identified families at the request of the clinical team, regarding the child's mental health status or treatment needs o Track and follow up on referrals to ensure families are connected with services o Clearly and effectively communicate information to the CAMHI team (and document in the EMR) o Utilize a population registry to provide outreach, coordinate care, and systematically review the caseload with clinical team members o Use a variety of educational materials, brief intervention techniques and community resources o Maintain accurate and up-to-date records and standardized data on all patients. o Engage in program development activities as needed o Identify and report suspected abuse or neglect of minors to DCF.


Bachelor's degree in social work, counseling, health education, psychology, public health, behavioral health or other health-related field

Minimum 2 years in relevant setting (health care, behavioral health, or community organizations)

Related experience advocating for children and families and collaborating with clinicians and/or other professionals

Strong knowledge of child mental health treatment and resource options

Desired Skills, Attitudes, and Experience:

Strong interpersonal and facilitation skills

Clinical skills or aptitude in problem-solving and behavioral change strategies appropriate to children and families

Ability to represent "family voice" on the clinical and leadership teams when interventions are being discussed

Ability to rapidly assess patient's presenting problem(s)

Ability to communicate clearly and effectively with families, medical professionals, behavioral health professionals and school administrators and personnel

Ability to serve as a critical liaison to facilitate connections between people in a collaborative role

Ability to provide accurate feedback about alcohol/drug use without judgment or discomfort

Experience as a parent or caregiver of a child with special health care needs strongly desired

Understanding of DCF mandated reporting law

Ability and willingness to function independently and proactively in a primary health care setting

Ability to maintain a professional stance if conflicts arise with other staff

Flexibility to adapt to interruptions, unexpected additions to schedule.

Computer literacy including effective use of the internet,Microsoft Office and Google programs, and electronic medical record notes

Excellent communication skills in English

Ability to speak Spanish, Portuguese or Haitian Creole desired

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

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