Affiliated with:
CHAllenging Work.
CHAnging Lives.
At CHA, we are dedicated to serving our neighborhoods and our employees are at the heart of this compassionate, quality care. We are building a skilled, dynamic workforce to meet patient needs.
Job Details

IT Training Specialist III

Category: Information Technology
Commerce Place, Malden, MA

Department: IT-Education/Training
Job Type: Full Time
Job Class: Non-Union
Work Shift: Days
Work Days: 8-4:30
Hours/Week: 40
Date Posted: 12/28/2018
Requisition Number: hrq-85838

Job Details

  • Mission Statement

    Our Mission is to provide excellence in education, training and service to empower our staff to promote the health and safety of the CHA community.

    Vision Statement

    To be on the leading edge of Healthcare IT Education that is committed to our CHA community's educational needs. We will strive for excellence through constant improvement and innovation.

    Job Duties:

    Presents material in a clear and concise manner, adapting presentation to meet the audience needs.

    Responds to questions and concerns in a timely manner

    Develops comprehensive training material following departmental standards to meet the needs of the audience and the goals of the organization

    Coordinates various aspects of the training process, such as logistics, scheduling, equipment and attendance

    Implements training programs for all level of staff across the CHA environment

    Assesses the skills of trainees, providing feedback to individual and his/her manager as necessary and written documentation to Director of IT Education as requested

    Evaluates program effectiveness via class evaluations and personal assessment of the process

    Collaborates with IT Analysts to: Identify and analyze how the CHA systems are being utilized and where improvement is possible, participate in the evaluation and assessment of software to be utilized by CHA staff and act as a technical resource for trouble shooting and evaluating software and system related problems/issues

    Identifies educational needs around implementing technologies and analyzes the training needs of CHA staff and related clinicians

    Identifies and report out on issues surrounding implementation

    Communicates changes and progress to those involved in projects in a timely and professional manner

    Completes projects according to established timelines while managing multiple priorities and commitments



    Bachelors degree in education, computer science, business, or a healthcare related field

    Strong computer and presentation skills

    Experience with Epic EMR is preferred; Preferred experience with Healthy Planet

    Experience in dealing with clinical staff strongly preferred

    Work Experience:

    2+ years experience in a clinical and/or administrative healthcare setting strongly preferred

    1+ year in a training position


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