CHA requires all employees to be vaccinated for COVID-19. Individuals may request exemption from the vaccine requirement for medical or religious reasons.

At CHA, we are dedicated to serving our neighborhoods and our employees are at the heart of this compassionate, quality care. We are building a skilled, dynamic workforce to meet patient needs.
Job Details

Patient Access Associate - Per Diem

Date Posted: 06/01/2022

Requisition Number: 2104

Location: CHA Everett Hospital

Work Days: Per Diem

Category: Clerical and Administrative Support

Department: Admitting Everett

Job Type: Per Diem On Call

Work Shift: Various Shifts

Hours/Week: 0

Union: Yes

Union Name: SEIU 1199


CHA Cambridge Hospital is one of two CHA acute care hospitals north of Boston, MA. It is located between Harvard and Inman Square. Key services include 24-hour Emergency Care, Maternity, Mental Health care, Primary Care, Specialty care, Surgery and overnight hospital care.

The Patient Access Representative is responsible for accurate and timely registration of the Hospital patients. Required to keep abreast of changes in insurance plan requirements that pertain to the referral management and point of service collection requirements. Communicate any changes to Registration staff on the day, evening, and weekend shifts. Responsible for training new employees as needed. The overall goal of this position is to ensure high quality service for patients and accuracy of information during pre and post visits.

The following description of job responsibilities and standards are intended to reflect the major responsibilities and duties of the job, but is not intended to describe minor duties or other responsibilities as may be assigned from time to time. Ensures the accuracy and completeness of daily registrations.
Ensures high level of quality service provided to patients maintaining CHA services standards and AIDET expectation
Handles reports timeliness and accuracy.
Support new employee training
Acts as a resource to other Patient Access Staff when questions arise regarding aspects of admitting and registration functions.
Collect co-pays within the department.
Secures and explains to the patient all necessary signatures, legal and financial including, consent for treatment, consent to bill, and all other signatures required per contractual agreements with third party payer and governmental agencies.
Attends department team meetings
Other duties as assigned.
Perform special departmental projects as needed.
Organizational Duties and Responsibilities:
Responsible for creating a respectful environment for our patients and ourselves.
Demonstrate respect for differences in language, culture, race, religion, citizenship, gender, and sexual orientation, and does not discriminate based on income, insurance status, immigration status, or disability
Comply with the Alliance policy on confidentiality of information regarding patients, families and co-workers
Adhere to dress code; appearance is neat and clean.
Complete annual educational requirements and in-service training as required


Other information:
High School Diploma required, Associate Degree preferred.
Work Experience: Two years of patient access experience within a healthcare setting handling all facets of registration, pre-registration, insurance verification, copayment determination and other related services.
An effective team player with strong interpersonal skills.
Good oral and written skills. Ability to interact and collaborate successfully with patients, nursing and professional staff is essential. Ability to facilitate and resolve/de-escalate issues in a thoughtful, customer-oriented fashion.
Medical terminology, familiarity with third party plans, medical billing and collection required.
Working knowledge in Google Office and Microsoft Office (such as Word, Excel, etc.) Knowledge of Epic systems including Grand Central, Prelude and EMR preferred

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

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