Patient Access Representative II (MA/CNA/EMT) - Emergency Department

CHA provides 24-hour emergency care at our Cambridge and Everett Hospitals. We are one of the busiest emergency services in Massachusetts with approximately 100,000 combined annual visits and have been recognized nationally as one of the most efficient emergency services in the nation. Highlights include a state-of-the-art patient triage and tracking system, a streamlined admission process that helps us get the sickest patients to a hospital bed sooner, rapid assessment protocol to help prioritize our work, a BIDMC tele-stroke program, and an integrated Psychiatric Emergency Services at Cambridge Hospital.

The Patient Access Representative II candidate must exhibit excellent customer relations skills with patients, visitors, physicians, and co-workers. Must understand and integrate into the delivery of patient care the needs of specific ages in regard to their growth and development. Must organize daily work, prioritize, and make decisions concerning care to meet the needs of individual and groups of patients. Assist in the care and safety of all patients including behavioral health patients. Must adhere to and administer treatment according to Cambridge Health Alliance's policies and procedures. Duties and responsibilities include but are not limited to ability to work in a fast-paced Emergency Department, answer phones, perform order entry, Phlebotomy (required to perform), Point of care Testing, working under the direction of a registered Nurse.

Qualifications/Experience: 
High School diploma or equivalent is required.
Certificate of completion of a nursing, medical assistant or EMT program in Massachusetts.
Previous Certified Nursing Assistant, Medical Assistant with Emergency Department experience.
Will also consider a nursing student who has completed a clinical rotation and or EMT/Paramedic certification. 
Emergency Room Experience strongly preferred.
Current Basic Life Support (BLS) issued through the American Heart Association(or American Red Cross) for Healthcare Providers required.

One year Phlebotomy preferred.
Successful passing of pre-employment physical including agility test required.