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CHA requires all employees to be vaccinated for COVID-19. Individuals may request exemption from the vaccine requirement for medical or religious reasons.
Patient Resource Coordinator
Date Posted: 03/28/2023
Requisition Number: 2650
Location: CHA Broadway Care Center
Work Days: 8 am - 4:30 pm
Category: Human and Social Services
Department: Broadway Care Center
Job Type: Full time
Work Shift: Day
Union Name: Union of Social Workers
Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women’s health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency.
The Patient Resource Coordinator works closely with patients, families, and their health care team to facilitate community connections and access to a range of psychosocial resources within CHA and in the community. The Patient Resource Coordinator performs a wide range of functions that safely, effectively, and efficiently support CHA patients to address their personalized health goals. Responsibilities include working with patients and site-based care teams to access resources and remove barriers to social supports that impede patient health and safety. Effectively builds supportive, short-term, relationships with patients to solve such problems. Efficient use of resources will improve patients’ experience of care, promote population health and wellness, and ensure patient engagement and empowerment.
• Conducts basic social needs assessments for patients referred by primary care and Complex are Management teams. Identifies patient strengths and abilities. Adapts style to engage patients in appropriate levels of problem solving and self-advocacy.
• Directs patients and staff to appropriate resources within CHA to address patient needs in a timely manner. Supports patients in advocating for specific services. Advocates on behalf of patients who struggle to advocate for themselves.
• Identifies and develops working relationships with community-based social services to ensure access for patients. Teaches and supports patients in accessing services.
• Maintains a diverse database of community resources. Builds working relationships with CHA Dept of Community Health Improvement staff and relevant community organizations.
• Ensures paperwork and applications are completed by or for patients, including applications for: transportation, SNAP benefits, housing subsidies, immigration, school-related forms, insurance and disability benefits, etc. Builds supportive relationships with patients to help them access primary care, mental health care, and social services to improve their health status. On rare occasions, this may require accompanying a patient to a visit or meeting.
• Serves as liaison to CHA’s Patient Financial Services to resolve insurance issues.
• Educates patients and families to foster self-advocacy skills and self-sufficiency.
• Acts as a resource to patients, families and providers to help resolve social service needs that interfere with positive health outcomes.
• Communicates concerns about signs of abuse, neglect or domestic violence according to CHA policy with supervisor or other appropriate licensed staff in a timely way for safety planning or reporting of abuse/neglect to appropriate agencies.
• Collaborates with multi-disciplinary teams, including clinical and non-clinical staff at multiple sites to facilitate timely patient-centered care. Works collaboratively to identify systemic barriers to care and develop strategies to reduce barriers.
• Documents activities in EPIC according to CHA policies and procedures.
• Ensures that patients receive appropriate entitlements and benefits.
• Attends continuing education activities as needed to maintain job competencies.
• Participates in required site-based and department-based meetings.
• Performs other duties as assigned by supervisor.
Resourceful individual with excellent interpersonal, organizational, and problem solving skills. Effectively interacts with members of the health care team, patients and their families. Maintains confidentiality of all patient issues. Takes initiative to proactively organize and manage the responsibilities of the job. Working knowledge of community-based resources. Demonstrates cultural responsiveness and sensitivity to relevant cultural groups served. Ideal candidate will be experienced in the use of Motivational Interviewing.
Bachelor’s Degree in Social Work (or equivalent Human Service field) or equivalent experience required.
Bilingual (English and Portuguese, Haitian Creole or Spanish) strongly preferred.
• Work Experience:
1-3 years of related work experience required.
Experience with relevant community groups and multicultural settings is strongly preferred
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.
Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.
Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.
At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.