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Job Details

PC Support Technician I

Category: Information Technology
Location:
CHA Somerville Hospital, Somerville, MA

Department: Desktop
Job Type: Full Time
Job Class: Non-Union
Work Shift: Days
Work Days: 8:30-5:00 M-F with some off hrs and weekend as needed.
Hours/Week: 40
Date Posted: 04/05/2021
Requisition Number: hrq-111741

Job Details

  • Under specific direction, provide technical support to personal computer and PC network clients in response to specific requests. Essential functions occur simultaneously, therefore, the employee must be able to appropriately handle each essential function, prioritize them and seek assistance when necessary. These functions need to be performed on a consistent and regular basis, using good judgment. Ability to learn and apply Cambridge Health Alliance policies consistently and seek out guidance when necessary. Essential Functions Provide effective and high quality customer support for all PC's and desktop applications. Support involves answering customer phone calls, installing software and hardware as well as troubleshooting hardware and software problems. Document all customer encounters and actions taken in the call tracking system (BMC FootPrints) As required, participate on project teams and manage the completion of all assigned project-related tasks.

    Qualifications:

    Education/Training: 2 Year Technical Degree or Equivalent Experience. Certifications: A+ desired, MCP or MSCE a plus. Experience Requires a background of 1 - 3 years PC and Network support experience. Strong working knowledge of Network operating systems Windows Server 2008/2012, desktop Windows 10 Enterprise, Apple Macintosh products. Strong working knowledge of IOS devices and other mobile operating systems. Familiarity with the setup and configuration of Multi Functional Devices (MFD's). Software program requirements include Windows System functions, must have thorough knowledge of the Microsoft Office Windows-based products, (Excel, Word, and PowerPoint). And Google G Suite. Proven strong communication/interpersonal skills. Complexity Requires strong technical and interpersonal skills. Requires the ability to effectively communicat e with customers and provide high quality customer support. Requires aptitude for learning new software programs, performing hardware and software upgrades and installing applications. Requires analytical and problem-solving skills, decision-making ability and the ability to work well under stress and time pressures. Physical Skills: Ability to effectively communicate/convey information verbally and in writing. Ability to lift and position equipment weighing up to 50 lbs. Must be able to work long (and odd) hours when necessary .Ability to maintain positive frame of mind and cope with frustration and delays. Ability to work under pressure and deadlines. Team player who keeps in mind overall hospital goals. Must be able to work independently and complete projects with minimal rework on a timely basis. Must be able to communicate with his/her manager when priorities are in conflict. Travel between locations is necessary. Requires use of personal car for transportation of self and equipment. Conditions will vary based on the location.

    [cha072516]

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