Affiliated with:
CHAllenging Work.
CHAnging Lives.
At CHA, we are dedicated to serving our neighborhoods and our employees are at the heart of this compassionate, quality care. We are building a skilled, dynamic workforce to meet patient needs.
Job Details

Regional Director of Operations - Primary Care

Category: Professional and Management
CHA Somerville Hospital, Somerville, MA

Department: Primary Care & Family Health Admin
Job Type: Full Time
Job Class: Non-Union
Work Shift: Days
Work Days: 40
Hours/Week: 40
Date Posted: 04/04/2019
Requisition Number: hrq-86751

Job Details

  • The Regional Director of Operations (RDO) is responsible for the overall operations, program development, patient/customer growth and provider retention of four or more primary care locations.

    Responsibilities: Overall accountability for financial performance, service quality, staff oversight, patient experience and quality of care. Additionally, the RDO will provide support and direction for resolution of issues which impact multiple locations e.g. on call systems. Supervises all site leaders and provides support to the staff in the provision of the highest quality patient care delivered in a compassionate, culturally sensitive, efficient, and cost-effective manner. Responsible to assess and respond to the needs of the community. Leads and encourages innovation and initiates and leads quality improvement projects. Accountable for budget and financial performance. Responsible for ensuring promotion of professional development in all those under his/her supervision. Promotes a professional image by contributing to an atmosphere of respectfulness to patients, their families, members of the staff and other customers. Committed to the development of staff to reach their fullest potential. Serve as a mentor and coach. Responsible for maintaining and enhancing an exemplar culture of engagement within their region. Partner with other leaders in Primary Care and elsewhere to inculcate a similar culture throughout Primary Care.

    Qualifications: Minimum of five years experience in a leadership role in large or multiple ambulatory practices preferred. Experience in primary care preferred. Master's degree (MBA, MHA or equivalent) required.


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