Affiliated with:
CHAllenging Work.
CHAnging Lives.
At CHA, we are dedicated to serving our neighborhoods and our employees are at the heart of this compassionate, quality care. We are building a skilled, dynamic workforce to meet patient needs.
Job Details

Senior Director, Organizational Quality & Safety

Category: Professional and Management
1035 Cambridge St, Cambridge, MA

Department: Risk Mgmt
Job Type: Full Time
Job Class: Non-Union
Work Shift: Days
Work Days: M-F
Hours/Week: 40
Date Posted: 09/20/2019
Requisition Number: hrq-88289

Job Details

  • CHA seeks a Senior Director of Organization Quality and Safety, a key leadership role in improving patient care. The Senior Director is responsible for promoting a culture of safety, high-reliability, patient and staff engagement, and performance excellence aligned with national patient safety goals. S/He will work collaboratively with the Chief Quality Officer and senior leadership, service line chairs, nursing, pharmacy and administrative/operational leadership to develop and implement a best-in-class quality and safety program and to ensure regulatory compliance and mitigate organizational risk.

    This position reports to the Chief Quality Officer and supervises the Director of Quality, Director of Contract Quality, Director of Risk Management and Director of Accreditation among others. S/He oversees patient care improvement, quality management, accreditation, and coordinates the efforts of the quality division to establish safe environments for clinical care.


    Advanced degree (Master's degree in Nursing or related field, or JD) required. Certification with CPHQ, and/or CPPS preferred.

    5-10 years quality, accreditation and improvement experience including a thorough understanding of QI processes, tools and techniques, quality measurement and reporting, TJC standards, CMS Conditions of Participation and State and Department of Public Health regulations, root cause analysis and preventive risk management strategies.

    Progressively responsible relevant experience in quality, patient safety, regulatory and accreditation, or performance improvement. Management / leadership experience in healthcare and clinical experience preferred.

    High energy, organized, persistent and creative individual with strong communication, interpersonal and systems thinking skills.

    Knowledgeable and experienced in Lean, PDSA or other performance improvement methods, with record of successful improvement projects.

    Solid understanding of integrated health systems and population health as well as accountable care organizations.


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