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Job Details

Patient Liaison Pharmacotherapy Services

Category: Pharmacy
1035 Cambridge St, Cambridge, MA

Department: Pharmacotherapy
Job Type: Full Time
Job Class: Non-Union
Work Shift: Days
Work Days: M-F 800am-430pm, minor modifications may be requested
Hours/Week: 40
Date Posted: 11/12/2019
Requisition Number: hrq-94185

Job Details

  • The CHA Pharmacotherapy Services program has been in place since 2006, growing incrementally from a modest warfarin Anticoagulation Management Service (AMS) at 1 primary care site to its current state with 20 clinical pharmacists and 3 specialized pharmacy technicians providing services in all adult primary care sites, several medical specialty sites, by telephone, and in patients' homes. An estimated 20,000 visits for medication management by our team are expected this year. The specific services provided include anticoagulation, diabetes, hypertension, hyperlipidemia, respiratory, pain, immunizations and behavioral health.

    The Pharmacotherapy Services team has been successful in improving the quality and safety of care across all service lines, while producing a high level of patient and provider satisfaction. Our team is involved in supporting population health improvement through chronic disease management in a variety of ways.

    Job Purpose

    Under the general supervision of the Director, Pharmacotherapy Services, and within established organizational and departmental policies and procedures, the Specialist, Pharmacotherapy Services is responsible for Patient Liaison duties and the day-to-day central coordination of the pharmacotherapy services practice and related activities at the

    Cambridge Health Alliance (CHA). The primary essential job duties include both clinical and operations aspects. Clinical duties include providing home laboratory testing via point of care (POC) and venipuncture International Normalized Ratio (INR) for patients that require anticoagulation monitoring outside of the clinic setting. Clinical duties also include triage of patient care calls in the call center in collaboration with a pharmacist. Operational job functions include scheduling ambulatory and homebound patient appointments, data management / analysis / reporting / project and program coordination, other administrative support responsibilities, assistance with patient care, maintenance of patient care information, and maintenance of pharmacist's schedules in EPIC. A commitment to patient safety, customer satisfaction, teamwork, innovation, and performance improvement is required.



    High school diploma or G.E.D certificate is required.

    Associates or Bachelors degree preferred.


    Must maintain a current pharmacy technician registration in good standing from the Massachusetts Board of Registration in Pharmacy.

    Must maintain a current certification in good standing by the Pharmacy Technician Certification Board (PTCB).

    Work Experience

    Minimum of ten (10) years experience as a pharmacy technician is required or five (5) years with a college degree.

    In addition, a demonstrated knowledge of pharmacology, drug therapy and current drug treatments in all areas of responsibility is preferred


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