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Job Details
Quality Performance Improvement Consultant
Requisition Number: 10046
Location: 1035 Cambridge Street
Work Days: Daytime
Category: Professional and Management
Department: Performance Improvement
Job Type: Full time
Work Shift: Day
Hours/Week: 40.00
Union Name: Non Union
Department Description:
The Quality and Performance Improvement Department at Cambridge Health Alliance drives a culture of continuous improvement by partnering with leaders and staff to enhance patient care and operational excellence. Through system-wide initiatives, coaching, and data-driven strategies, the team fosters patient-centered care, regulatory compliance, and employee engagement to support organizational success.
Summary:
Cambridge Health Alliance (CHA)is a vibrant, innovative health system that serves everyone in need. With over 140,000 patients in Cambridge, Somerville and Boston’s metro-north region, CHA is passionately local. It provides high quality, essential services like primary care, specialty care, hospital care, emergency services, maternity care and behavioral health in convenient neighborhood locations. CHA patients have seamless access to advanced care for rare or complex conditions at its clinical partners - Beth Israel Deaconess Medical Center (BIDMC) and Mass. General Hospital for Children (MGHfC). As a teaching hospital of Harvard Medical School, Harvard School of Public Health, Harvard School of Dental Medicine and Tufts University School of Medicine, CHA is proud to train the health care providers of tomorrow.
The Quality and Safety Department serves as a resource center to the organization to cultivate a culture of safety, eliminate preventable harm for all patients and staff, provide high value, equitable, evidence-based care, create an excellent care experience and to develop institutional capacity in improvement science and promote data driven decision making. Join our talented team to contribute towards the mission of our organization.
Working under the direction of the Director of Performance Improvement PI), the Performance Improvement (PI) Consultantis responsible for improving clinical and operational workflows to ensure safe, timely, efficient, effective, equitable, and patient-centered care to our patient population. The program includes consultative PI and project management support to individual clinical service lines for department and service line specific projects intended to improve patient care outcomes as well as a portfolio of larger, more complex, system-wide improvement initiatives.The consultant will be expected to integrate evidence-based decision making with an innovative lens using PI framework and methods to engage stakeholders and drive improvements. The role is supported by a team of consultants with skills ranging from PI expertise, data and quality metric identification and monitoring, patient risk and safety, operations modeling and design and workshop facilitation.
This position will be responsible for working with the department and CHA leaders to support projects through project management, data analysis, and implementation using the PI toolkit. Data extraction, analysis and presentation skills are critical for this position.Also required are exceptional organizational skills, including effectively developing internal work and communication processes and systems to facilitate effective collaboration across CHA.
Qualifications/Requirements:Bachelor’s Degree preferred in a healthcare, Business Administration, Public Health, Health Care Management, or related area. Equivalent experience considered in lieu of degree.
Expertise in project management (familiarity with tools like Smartsheet, Trello, or MS Project highly desirable), PI frameworks such as Lean, Six Sigma, IHI´s Model for Improvement, Design thinking and other quality improvement methods is preferred.
- Certifications: Lean and/or other Quality Improvement training preferred.
Annual Salary Range: $80,000-$120,000. Placement within range is based on years of relevant experience and maintaining internal equity.
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.
Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.
Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.
At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.
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