Location: 1035 Cambridge Street 
Work Days: Monday-Friday
Category: Professional and Management
Department: Patient Experience and Complaints  
Job Type: Full Time  
Work Shift: Day 
Hours/Week: 40
Union Name: Non Union

The Quality and Safety Department serves as a resource center to the organization to cultivate a culture of safety, eliminate preventable harm for all patients and staff, provide high value, equitable, evidence-based care, create an excellent care experience and to develop institutional capacity in improvement science and promote data driven decision making. Join our talented team to contribute towards the mission of our organization.

Under the direction of the Associate Chief Quality and Patient Safety Officer, the Director of Reporting and Analysis provides leadership and management of a broad measurement portfolio including the Joint Commission, Inpatient and Outpatient Quality Reporting Programs for CMS, The Leapfrog Group annual survey and Safety Grade, and a host of quality reporting needs to the State and the Massachusetts Hospital Association. In addition this role will also support the data needs for patient engagement, staff engagement, clinical quality, and patient safety initiatives. The person will support the departmental and organizational goal of data driven decision making by developing and monitoring “just in time” metrics and cascading dashboards. They will collaborate with other directors within the department and will serve as a liaison with IT to develop and display quality and safety metrics on an ongoing basis. 

Qualifications: 

• Bachelor’s degree in healthcare informatics, information systems, statistics, or a related discipline. Equivalent experience may be considered in lieu of a degree

• Master’s degree (MPH or similar) preferred.

• 5-7 years of experience with data analytics using Google Sheets, Excel, SQL and Tableau (preferred)

• Advanced computer skills with extensive experience using various software application such as Google Sheets, SmartSheet, Tableau, SQL

• Knowledge of statistics and statistical analyses highly desirable

• Precise attention to detail

• Ability to collaborate across teams, and communicate with individuals at all levels

• Strong ability to function in a highly complex organization and matrixed role

• Demonstrated leadership skills

• Demonstrated knowledge of quality improvement principles and practices (i. e., rapid cycle improvement, Six Sigma, Lean, balanced scorecards, etc.), project management, patient safety concepts, data analysis, data management and statistical process control in healthcare.

• High-level skill in the use of complex data in business/value development and the ability to analyze data and draw meaningful conclusions

• Excellent oral, written, and interpersonal communication skills. Ability to work independently.

• Knowledge of clinical abstraction and familiarity with EPIC (preferred).

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.