Location: CHA East Cambridge Care Center 
Category: Clerical and Administrative Support
Department: CHA PACE
Job Type: Temporary
Union Name: Non Union

Work Schedule: Day
Length Of Shift(s) In Hours: 8 hrs
Shift Details: m-F 8:00 am - 4:30 pm
Hours/Week: 40.00
Weekend Requirements: no
Holiday Requirements: no
On Call Requirements: no

Hourly Pay  21-25

Are you starting out in healthcare or looking for a career change? If you are looking to make a difference CHA’s temporary staffing department may have a role for you. We offer flexible schedules, varied assignments, competitive pay, and health insurance. Come join an organization where your contribution is valued and continuous learning is part of your day.

Summary:
The Enrollment Specialist is responsible for meeting the census objectives for CHA PACE, a Program of All-inclusive Care for the Elderly at Cambridge Health Alliance. The Enrollment Specialist understands all aspects of the PACE model of care and is able to effectively communicate this to potential enrollees, and referral sources. This position is responsible for all aspects of the enrollment process and coordination of a smooth transition into the program. The Enrollment Specialist will respond to all inquiries regarding CHA PACE providing education on the program to prospective participants, their families/caregivers, and referral sources. The Enrollment Specialist is responsible to complete face to face home visits, assessments, and enrollment of potential participants. This includes but is not limited to multiple home visits, meetings with families/caregivers and referral sources, meeting with and facilitating appropriate housing recommendations. This position requires flexibility in completing home visits based on family member’s availability. The Enrollment Specialist will work with the Administrative staff to ensure timely completion of the MassHealth application and submission. Recommends changes to the enrollment process. Coordinates with IDT to ensure timely and thorough assessments and problem solves logistical issues. Works with the Director of Marketing to educate referral sources and makes recommendations for outreach efforts.

Responsibilities:
• Responsible for meeting the enrollment census objectives of CHA PACE
• Responds to all inquiries to CHA PACE. Completes home visits in a timely manner, educating potential participants and their family/caregivers on the program. Maintains case load of potential participants and monitors and manages timely enrollment based on approvals by the IDT and State. Facilitates the enrollment process; meets with perspective participants and their family/caregivers, educates on the benefits of PACE, presents potential enrollee to the Interdisciplinary team including initial medical and psychosocial history, follows enrollment procedures, problem solves any issues that arise, advocates for perspective participants.
• Works with Administrative staff and potential participants as a liaison to ensure timely and accurate submission of MassHealth application.
• Establishes and maintains productive relationships with referral sources. Communicates with referral sources on progression of enrollment process for referred individuals.
• Collaborates with the Director of Marketing for outreach and educational opportunities, participating in health fairs and events appropriate for the exposure of CHA PACE.
• Completes all reports, personnel actions and other documents in a timely manner.
• Ensures that all interactions with participants/families/caregivers/others are conducted in a manner that adheres to the highest standards of care for all CHA participants.
• Maintains an up-to-date awareness of the department, staff and program issues; and ensures that supervisors and peers are also informed of these matters.
• Functions as a team member, including active participation in staff meetings, to provide support, assistance and a safe environment for each enrollee.
Complies with all State and CMS regulations, policies and procedures.
• Discrimination of any kind, except that marketing may be directed to individuals eligible for CHA PACE by reason of their age.
• Activities that could mislead or confuse potential participants, or misrepresent CHA PACE, CMS, or MassHealth.
• Gifts or payments to induce enrollment.
• Contracting outreach efforts to individuals or organizations whose sole responsibility involves direct contact with the elderly to solicit enrollment.
• Unsolicited door-to-door marketing.
• Other duties as assigned.

MINIMUM QUALIFICATIONS :
Other information:
Education/Training:
Bachelor's Degree in healthcare related field; Equivalent, relevant experience may be substituted for a degree
Sales training in healthcare or related field
Work Experience:
3 to 5 years experience in healthcare, working with Geriatrics preferred.
1-2 years experience in healthcare related sales

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.