Medical Assistant - Teen Health

Location: CHA Teen Health Center at CRLS

Work Days: 830 - 4:30*, 7 hours, varied start time

Category: Medical Assistant

Department: CHA Teen Health Center at CRLS

Job Type: PT20Plus HPW

Work Shift: Various Shifts

Hours/Week: 34.00

Union: Yes

Union Name: CH Laborers 380

DEPARTMENT DESCRIPTION:

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women’s health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency.

Summary:
The Patient Access Representative II (PAR II) position consists of both administrative/clerical functions in addition to the clinical responsibilities of the medical assistant. PAR IIs are essential members of the ambulatory team. They provide the ambulatory site the flexibility of meeting both clinical and administrative needs, while contributing to the smooth operation of the clinic by facilitating patient flow.

Administrative and Clerical Responsibilities:

• Completes patient registration according to established protocols.
• Verifies patient identify using two patient identifiers.
• Collects and processes cash payments using Safe-Pay and provides receipt to patient.
• Verifies patient insurance eligibility using Passport.
• Obtains prior authorization from insurance companies for appointments.
• Answers telephone promptly and courteously using appropriate script to identify self and site.
• Determines urgency of phone call using phone routing guidelines and ensures “warm hand-off” to nurse or other staff member when warranted.
• Schedules patient appointments, both new and follow-up, within an appropriate time frame.
• Charge router duties as assigned.
• Assists in clinic efficiency by handing out health care proxy info, screening forms, completes letters, etc.
• Processes requests for patient forms.
• Ability to answer and assist patients with billing questions.
• Identifies need and utilizes interpreter services when needed.
• Utilizes critical thinking skills to effectively and efficiently address patient requests and concerns, and maximize flow of patients through the clinic.
• Communicates with patient regarding delays.
• Creates prescription refill encounters and routes to central pharmacy.
• Participates in the prior authorization process for medications.
Clinical/MA Responsibilities:
• Actively and efficiently manage the flow of patients through the clinic:
• Pre-visit chart medical record preparation and information gathering to optimize the visit.
• Participate in team huddles and team meetings.
• Room patients:
• Assist providers with medical histories
• Appropriate documentation in the electronic health record
• Check routine vital signs and point of care testing (based on patient’s reason for visit, age and diagnosis
• Perform screening questionnaires and pain score, as needed
• Actively communicates with patients to set expectations, e.g., wait times, what to expect during visit.
• Provides clear and timely observations to providers regarding patient issues.
• Manages room cleaning, stocking, set-up, and turnover.
• Assists providers with clinical procedures.
• Participate in process improvement initiatives.
• Participate in staff meetings, MA meetings and continuing education sessions.
• Assist co-workers in their duties within the limitations of training and scope of practice
• Other duties as required.

MINIMUM QUALIFICATIONS:

Minimum of a high school diploma or equivalent.
Graduation from an accredited medical assistant program, CNA, or 1 year of current experience as an MA.
Certifications: Maintains current American Heart Association or Red Cross Basic Life Support
Linguistic Capabilities: Ability to write and verbally communicate in English.
Ability to speak a second language preferred.
Work Experience: Minimum of 2 years experience as a Medical Assistant required. Relevant experience with teenagers required.
Minimum of one year administrative duties in a clinical setting preferred.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.