Patient Access Associate

Location: CHA Everett Hospital 

Work Days: Various shifts, weekend on calls  

Category: Clerical and Administrative Support  

Department: Hospital Registration Everett  

Job Type: Per Diem On Call  

Work Shift: Various Shifts 

Hours/Week: 0.00 

Union: Yes 

Union Name: SEIU 1199

The Admitting Department is committed to providing outstanding customer service and registration support to our patients, families and the departments we service. We focus on patient satisfaction and we are committed to reach that through teamwork.

Summary: The Patient Access Representative is responsible for accurate and timely registration of the Hospital patients. They are required to keep abreast of changes in insurance plan requirements that pertain to the referral management and point of service collection requirements. They will communicate any changes to registration staff and are responsible for training new employees as needed. The overall goal of this position is to ensure high quality service for patients and accuracy of information during pre and post visits. 

Qualifications: 

• High School Diploma required, Associate Degree preferred. 
• Two years of patient access experience within a healthcare setting handling all facets of registration, pre-registration, insurance verification, copayment determination and other related services preferred. 
• Two years of customer service experience required. 
• Medical terminology, familiarity with third party plans, medical billing and collection required. 
• Working knowledge in Google Office and Microsoft Office (such as Word, Excel, etc.) 
• Knowledge of Epic systems including Grand Central, Prelude and EMR preferred

 
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.