Practice Medical Receptionist

Location: Commerce Place 

Work Days: 830-5  

Category: Clerical and Administrative Support  

Department: Primary Care Call Center  

Job Type: Full time  

Work Shift: Day 

Hours/Week: 40.00 

Union: Yes 

Union Name: CH Laborers 380

The Primary Care Call Center handles new patient registration and scheduling established patients. This provides patient care to already established patients and anyone looking to become a CHA patient. Performs a wide range of administrative and support functions for the department. Acts as the link between the health provider, the patient, and other Alliance departments, outside service agencies and consulting providers. Serves as a primary point of contact for patients and provides excellent customer service through clear communication.

 • Follows CHA appointment scheduling policies and protocols 

 • Follows special scheduling guidelines such as scheduling for procedures 

 • Schedules new and follow-up appointments for patients within an appropriate time frame. 

 • Collects complete appointment information to identify patient and reason for appointment 

 • Places reminder calls to patients as directed 

 • Notifies patients of schedule/appointment changes in a timely manner. 

 • Responds to patient appointments My chart messages. 

 • Monitors EPIC staff message in-basket as well as CHA email. 

 • Answers telephones promptly and courteously. 

 • Directs all calls to appropriate staff and contacts providers as needed utilizing established call routing guidelines. 

Qualifications: 

High School Diploma Preferably one-year experience, preferably in a medical setting

EPIC experience preferred

Excellent customer service skills and telephone etiquette

Demonstrates effective communication skills 

Ability to work independently or in teams 

Ability to multitask in a fast-paced environment 

Knowledge of Medical Terminology preferred 

 
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.