Supervisor, Patient Access

Location: CHA Everett Hospital 

Work Days: 2:30pm-11pm evening /rotation of weekend/ holidays coverage.  

Category: Clerical and Administrative Support  

Department: Hospital Registration Everett  

Job Type: Full time  

Work Shift: Evening 

Hours/Week: 40.00 

Union: No 

Union Name: Non Union

The Supervisor, Patient Access supervises activities of all evening and weekend employees, primarily part time and per diem staff in the Admitting Department. The Supervisor is responsible for completing staff schedules and ensuring sufficient coverage is in place for the department.

This is a working role that may also require the supervisor to fill in as needed when front line staff are not available and to provide overall support for each campus location. The supervisor monitors staff performance and quality outcomes by ensuring that staff comply with department policies and provide high quality customer service.

Qualifications:

Prior experience with management of medical information, hospital information systems and other tools in patient care, particularly with Epic and Meditech systems.

Solid micro computing skills including working knowledge of Microsoft Office programs, including Excel, Word, PowerPoint or similar programs

3+ years progressive experience in a similar healthcare setting in a supervisory capacity

Prior experience in completing all facets of registration and pre-registration, insurance verification, copayment determination, and other related services

Experience with industry standard tools and various levels of automation including NEHEN (New England Healthcare Eligibility Network), data quality systems such as MedAssets / XClaim, and other web based products

Ability to facilitate and resolve issues in a thoughtful, customer oriented fashion

 
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.